Glad this didn't happen on Saturday
I needed to change my address for my MBNA credit card. (MBNA are part of the Lloyds Group.)
Logged into my online account and hunted around looking for the change address section.
There isn't one!
Their online website tells you to phone or......download the app and change your details on that. Because using the app to change your details is the easiest way to change your details. It said.
So I did. I downloaded the app, put my very complicated password into it. Waited for the confirmation code number to be delivered by txt and finally found the change address section. All while being logged in to my account.
To be fair, once logged into the app changing my address was very easy. I just don't know why they can't put that simply function in their web account service.
I've now deleted the app. I think I'll soon be cancelling the credit card.
Thanks Lloyds, you're making my life easier.