Could do better
Was down for me all the way from just North of Manchester to North Yorkshire. No explanation - looked like it was OK. I just couldn't get any traffic info and kept getting annoying messages from CoPilot!
But they could do better. Take a leaf out of Plusnet's book and be open and honest about outages.
Also their billing system is extemely suspect and charged me for messages left (but not retrieved) on voicemail when I was in the US at Easter. They claim that because my phone was switched on whilst I was there (once not all the time!) - I have to pay for the divert of all calls from the UK to my mobile in the US and then pay again for the cost of sending the call back to the UK to the Voicemail Server! Have you ever heard such tripe!
If someone had called me and I didn't answer they would not be allowed to charge me under Offcom rules but because I had a divert to VM on no answer they charge me twice!
Biting the hand that feeds IT
