
Data Protection
I've lost count of the number of time various companies have hidden behind the DPA when they obviously don't understand it at all.
I studied the 1984 version for my Computer Studies GCSE 15 years ago and understand the updated version too but highly-trained customer service staff ;p still seem to think they know better.
But on a related note: isn't it time the Law Society enforced changes among its brethren so we can stop the over-use of paper - and while they're at it, outlaw the use of fax machines.