* Posts by Charles L. Mauro

1 post • joined 3 Jun 2008

Most 'malfunctioning' gadgets work just fine, report claims

Charles L. Mauro

Give me a break??

My firm has been conducting professional usability testing for world-class clients since 1975. We have NEVER seen a case of the customer being the problem. We are talking about thousands of testing sessions exploring how customers interact with high technology products. Accenture is totally out to lunch. Their report is beyond embarrassing.

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