Win8/Office365 driving customers away fromMicrosoft.
Just spent an afternoon with a friend after she called me to help with her new Win8 laptop as she was suffering what she described as tears of rage trying to navigate Win8.
The "swipe" action I inadvertently executed while using the touchpad kept producing a black border and a box containing the time/date and frequently replaced Internet Explorer on screen with something else -- luckily I discovered that pressing Esc key took me back.
I couldn't find My Computer or Windows Explorer but after identifying a taskbar icon as representing folders I stumbled across a screen called (something) Assist which is basically My Computer under another name and style.
Pointless. Bonkers.
Next she wanted my advice on why, when trying to open a Word document, she had been whisked off to an offer to rent (not buy) Windows Office 365 for over £70 per year !!
I steered her instead to the Open Office site.
So a customer infuriated by Win8 turning her experience of her new computer into a struggle. And a potential application sale lost.
Do Microsoft seriously think companies are going to adopt Win8 if it produces this kind of reaction, multiplied across dozens or hundreds of staff ?