* Posts by Roger Sacilotto

1 publicly visible post • joined 28 May 2008

Dell guilty of defrauding New York customers

Roger Sacilotto

My experience with Dell.

It's about time that Dell is going to pay for their deceptive practices. I have spent over 20 hours on the phone with someone in India about problems I was having with a 6 month old computer. I had paid for "on site service", but when I inquired about it, the technician told me that it only included installation of a component once the component was found to be the problem.

Also the terms of the purchase were not represented correctly, causing me to pay a late fee.

I would discourage everyone to NOT purchase a Dell product!