Banks? Huh... what are they good for...?
We get this all the time. If there is a way to track down the real card holder I try to let them know whenever possible (usually through a snail-mail letter to their verified card holder address). Whenever we do this we always get a call from the person thanking us for taking the time out to do it.
I did try to get help from one of the major banks once to do this with one customer and they put me through to a number for their fraud team which was a premium rate one (10p/minute or something).
So... the bank wanted me to take the risk for the transaction if we send the goods (obviously we didn't), pay the transaction cost for a fraudulent order made using their customers compromised card (we had no choice) AND pay for a premium rate number to try and let their customer know that their card was compromised (I hung up).
The banks care 0% about this simply because they've offloaded all the risk and workload onto the retailers.
Biting the hand that feeds IT
