Quite simply...
Tiscali cocked up, not because of the women's reasons for her court battle...
But simply this...
The customer requested at time of purchase a specific addition to the the contract, that of being in all ways, shape and form, ex-directory, meaning her details would remain unpublished in any publicly accessible forum and that her details would not be passed on without the explicit permission from the client sought by the provider.
Tiscali failed in this the moment her details were handed over and are liable for not only breach of the Data Protection Act, but also breach of signed contract agreements, which were signed by the client who understood this ex-directory issue to an additional service that a negligible payment would need to be recieved by the provider.
At the very minimum, I would expect the sales person who sold her her connection and promised something Tiscali say he could not, to receive new training as to Tiscali services, he blatantly does not remember what it is he is selling, for Tiscali to pay heavy compensation to the women regarding this matter, as to my knowledge, the breach of the Data Protection act is something fairly serious and should be stamped on fairly quickly (unless you are BT re: Phorm, in which case, go right ahead, you don't care anyway) and a thorough investigation into Tiscali's records by industry appointed regulators and experts.
There was a time when the companies lived to serve their customers.
I will sign up to the first ISP that offers me this... meanwhile I will stick with Virgin's L package of a 10Mb...sorry, 5Mb connection....
All power to her for doing and pushing for what noone else did to this point... We need people like her in government, irregardless of past... talent and the metaphysical sac of a huge bull should be put to good use.. We need it