Its all part of the master plan
Its all part of their master plan, you see when the lines go down, everyone has to call for tech support for an explanation.... and since most of these tech support calls go to India it helps them. So, the tech support in this case has an answer and it makes them look good which gives them a higher rating. With all the tech support jobs going to India there you go. Funny, the ship has the name India in it's title........ or is it?