Cancellation: Significant v Material not up to BT to decide
Any unfair term in a consumer contract is unenforceable
2 publicly visible posts • joined 14 Apr 2008
the BT trials had included software that was (unbeknown to them) defective or dangerous? Suppose is did something really outlandish, such as causing spyware to install itself on users' machines? Or it successfully phished for bank details (maybe by impersonating other websites)? These things would be criminal offences in their own right. If BT don't know who the guinea-pigs were, then how could they put things right for their customers? Compensate them?
If BT customers make DPA data subject requests about the trials, then BT would be breaking the law yet again if they didn't respond honestly. The more they twist and turn, the more they will (eventually) cross the line and force the government to take action.