I've been chasing BT full fibre since 2014; finally in June 2026 its been made available. I booked a service install within a couple of days and full fibre is now in and working. However as a temporary measure in 2015 I took on a G.Fast Broadband from Openreach (via Zen Internet). This package had a mandatory analogue phone service associated, which I didn't want, but had to take it to get the speed of the G.Fast Broadband Internet.
BT, via Zen, have upped the cost of that unwanted voice line to £29/month ex-VAT, with the G.Fast price on top at £40/month. We were paying for a voice service whilst BT-Openreach couldn't provide an alternative. We've been punished by BT-Openreach with punitive fees for voice (unwanted) owing to their flaky roll-out of full fibre.