Oh, I see. Birmingham is incapable of delegating, so it's the largest administrative nightmare.
Funny how, even after Brexit, things in the UK have to be compared to Europe. It's the old "Fog over the Channel, the continent is isolated".
As for biting the bullet, guys, you were incapable of managing an upgrade, what makes you think you'll be able to handle a completely new system ?
There's something seriously wrong in UK Government circles. I'm starting to wonder if there is a single project that has ever gone live without catastrophic issues. It's like they couldn't plan their way out of a paper bag.
Test, people. Test. And get your bloody specifications right. If you don't know how to do that, hire an expensive consultant to tell you that you're idiots and listen to him.
It'll cost you less in the long run.
Unless the consultant is the Mayor's nephew . . .