What have the Kevins done for us.....
"Unfortunately it looks like the author has suddenly decided to downgrade all the massive problems and start singing the praises."
This seems an unreasonable comment to me.
Mark has told us the good and the bad. This is what I wanted to hear - the story warts and all. Having followed it all the way through the overall impression I have gained is that it went well and that's what the summary tells us.
His only major complaint is about the CTP program. And, in fact, the only link Mark includes in the summary is one to the comments on the CTP program, so how can he possibly be accused of downgrading those comments?
A summary should summarise - that's what this one did.