Posts by Wesley Aldred

A third of online shops undermine consumer rights

DSR 2000

Who pays for returning the goods if the consumer cancels

an order?

3.55 If you want the consumer to return the goods and to pay for that

return, you must make it clear in the contract and as part of the

required written information – see paragraph 3.10. If the consumer

then fails to return the goods, or sends them at your expense, you

can charge them the direct cost to you of the return, even if you

have already refunded the consumer’s money.

Scan Computers

Just felt i should post to clarify a few points in relation to www.scan.co.uk

Can I just confirm that SCAN Computers DO NOT charge restocking fee's at all on items returned faulty within warranty, nor do we ever charge restocking fee's on goods returned for refund inline and incompliance with Distance Selling Regulations.