"Just be like me"
The attitude I see a lot in software and design can be summed up like this: "I like it and it works for me, therefore you will like it and it will work for you". I call it myopia. The people who make the stuff are special -- just look at their trophy! -- and they know their ideas are great and wonderful. If you don't like it, then the flaw is with you, never them. If it doesn't work for you, then you need to be like them.
Take for example websites. You complain about a website not working. "What browser are you using?" I respond Firefox. Their response: "Just use Google Chrome." In other words, because they use Chrome and they like Chrome they expect you to be just like them. Testing on other browsers. Nah. Just be like me. They use Google Chrome, they have powerful computers, they have ultra-fast internet; ergo, you do too. "Just be like me" is the way they think.
Another example, Windows 7 and earlier would ask you which timezone you live in. Now, everyone lives in the Pacific timezone because Microsoft's home is in the Pacific timezone. Never you mind that the majority of Americans don't even live in the Pacific timezone. "Just be like me" is the way Microsoft thinks. And since they are special -- just look at their two trophies! -- they will suffer no criticism, no matter how legitimate. They cannot understand why you would not like to surrender your personal information to use their product, why you are complaining about drivers installing without your permission, or why you are frustrated that years of muscle memory is being thrown away for a new start menu.
"Just be like me. I have been told all my life that I am special, so it must be true. If there is a flaw, it must be you." I call it myopia. And it is very frustrating.