Re: What’s going on, El Reg?
I'm a SAP Payroll consultant, so not normally involved in all the stuff that causes a total shit show, but adjacent to. I've also worked directly employed in local government.
Don't want to get ripped off? Know what you want is key, probably hire your own tame consultants so they can check what is in the contract is what you think it is. Not because the vendor is necessarily trying to screw you. But converting technical detail into real life requirements is rife with honest misunderstanding.
But it's shocking how many clients have incredibly vague requirements, so assumptions get made for the sake of contracts / pricing which they never read. When it turns out they meant something else entirely, that's really on them.
I see, why don't all councils just have a standard ERP a lot in the comments, well, none of the different departments in a single council would ever knowingly agree on a process, let alone separate authorities! Efficiency is the enemy and must be stamped out seems to be the normal driving principle.