Baggage mess at Terminal 4
Nearly ten years ago, after many disastrous experiences with BA and British airports, I switched all my intercontinental and European travel to KLM , and I continue to find them (and the airport at Amsterdam) more helpful, reliable and pleasant. However, this month after a complex journey with my wife through South-East Asia and Australia in Business Class,, we were obliged to switch our return journey (to Oslo) to travel through terminal 4 and BA. Alas, they were as bad as ever:
a. All our luggage was lost at Terminal 4 (and most of it still is, three days later)
b. The main BA lounge at Terminal 4 was out of action "for technical reasons"
c. The BA staff for the London-Oslo flight turned up at the gate only at the moment the plane should have left and then spent their time laughing with each other. Only when passengers insisted on getting information did one of them take up a microphone and explain that there would be half an hour's delay (which soon became an hour).
People who comment that economy class passengers get especially bad treatment are probably correct, but business class passengers have no reason to like BAA or BA either. Who on earth dared to choose the slogan "The world's favourite airline?" or to claim that Heathrow was the world's most popular airport?
Graham Dukes
Oslo
Biting the hand that feeds IT
