Its the French that done it!!!!!
Both Freeserve and Orange provided a much better service before they were purchased by FT.
And heres the rub because FT was doing so badly in France plus the mobile phones in the UK was going down the pan they decided to rebrand to Orange broadband, this had the effect of allowing Orange to take over the running of the ISP arm, so everyone who had any knowledge about the internal works of an ISP said f**K this I'm off!!
They made a rod for there own back I have never been to a company with so much dead wood in it.