a shambles from start to finish
i am not surprised by the shambles CPW/TalkTalk are in, i set up a business line when they first launched and noticed the "bundle" wasnt actually a bundle and nor was it charged that way, it took them 3-4 months to get broadband activated and refused to adjust the bills to account for this, i raised a formal complaint and was told they would get back to me in a few days, 3 months later i chased them and was told the complaint had been closed, not that they had the decency to notify me, in the meantime i paid each and every correct bill (but this left some still outstanding due to being incorrectly billed for broadband & bundled service) they kept sending letters threatening disconnection and each time i called them and we agree that i would settle the first few months outstanding bills once they sorted the billing issues out. Unsurprisingly they never did, i kept getting letters of disconnection, i kept calling them saying the same thing (adjust the billing to account for services/bundles we haven't incurred and i will settle the outstanding amount) and they never did, then i found out they had disconnected the line!!
after 3 weeks i received a disconnection notice!!!
it was clear they still felt they were owed money from the initial mess up, by this time i had had enough and had no intention of paying them anything else so i wrote to them with a cheque asking for information they held on me as per data protection act (in preparation to defend their debt collection in court), .........
i probably don't need to say that i didn't receive any response to this request either, they are an absolute shamble and the sooner companies are held to account for poor service and breach of acts like data protection the better, needless to say i wouldn't go near them again.
Biting the hand that feeds IT
