Have you look at what/how this software works?
The title, address, classification and time spent at every web page a user visits.
The sender of each email a user receives and how long they spent reading the mail plus the recipient of every email a user sends and how long they spent writing the mail.
Instant Messaging buddy's names for each IM conversation and how long each conversation lasted.
This information tells employees how much time they are engaged in non work related web activity.
How doe it know what you are looking at? I have 3 screens, If I open a browser on one, and then open excel on another, I can click on the Excel.exe window, but keep reading theregister on the first one...this is bollock, like wise, how does it know how long it took me to read an email? I may have moved on to something else? Another screen (without clicking anything), maybe some paper work?
After a period of inactivity, OfficeMetrics records a user's computer as being idle.
This information tells employees how much time they are spending on short breaks possibly conducting personal business or socializing with co-workers
How long? Long enough to be doing some paper work? talking to someone (work related), in a meeting? maybe reading a document on your screen?
This software can't tell you when a person is idle, only when a PC is idle. It can't tell what you are doing, it can only tell what you last clicked on and how long ago that was...