This outage has gone on since December 9th and still continues. Myself I have lost at least 5 days where the internet was useless, even now the 31 December I am still having cable unplugged coming up. All this despite several emails to Virgin asking for them to explain, this as not been forthcoming. Being disabled this problem and Virgins lack of concern over it as made this Christmas one of the worst I have had for some time, not being able to have our family internet get together. The retirement complex in which I live will be rewired for digital T.V. in 2008 including Sky, this can't be soon enough for me, Virgins customer care leads much to be desired.