What do you expect?
I must admit to sympathy for the users in these cases, although they were indeed negligent for not reading the terms and conditions fully. I also agree that both these cases should have been picked up by the networks earlier as they DO have software that runs daily / hourly reports on high usage. However, you and I and everyone else expects the networks to provide a service which, 9 times out of 10, is far superior to that of the Fixed Networks, you expect to be able to move around, country to country, send text messages, send and receive videos etc etc etc. Who do you think pays for all this? All the technology employed by the networks costs hundreds of millions to install and run - just so you can make a call. They are a business, as a business, their ethos is to make money. In real terms over the last 22 years of mobile networks in the UK, mobile calls have decreased by over 90% taking inflation into account whilst coverage, quality and services have increased exponentially. If you over-regulate, you will get an inferior service, regulation is not the answer, consumer awareness is, vote with your feet - check the contracts, all is never what it seems!
Biting the hand that feeds IT
