Virgin on the ridiculous
They are getting worse. I have now started moving my tv and phone to sky after a really bad year.
The thing that really annoys me is the rubbish support that you get, I have been with Telewest for years and this is the worse service that I have ever experienced.
What really gets my goat is that after raising a complaint after not having a phone line for a week they resolved it by giving me a small refund.
I wasn't after money, I wanted to know how they could deny that my line was out for a week. They helldesk even had the cheek to say "how are you ringing then if your phone is out?".
As far as I am concerned I hope that they fail. Giving such poor service while charging a premium rate is not a successful business model. I said as much in a survey they sent me after my last complaint, I doubt that they take any notice of us sheep as they try to fleece us!
Biting the hand that feeds IT
