Traffic management
If you take a look at http://allyours.virginmedia.com/html/internet/bb_deal_size_xl.html
VM are stating:-
Up to 20Mb service
* No download limits
* PCguard Total - Protect your PC with anti-virus, firewall & pop-up blocker
* A modem to connect you to the internet
* Help when you need it, online and on the phone
* Download a music track ◊ in under 2 seconds
* Free Wireless Router
So why the hell are they throttling bandwidth? Plus why do they only update a page on their website which I for one never look at as the site is crap! Why can't they email every Broadband user when they make changes to their Traffic management policy rather than updating a web page I didn't know existed until someone posted the URL in a previous post...... VM send enough JUNK email through out the month so why can't they send Customer Service updates via email or even dare I say it good old snail mail and keep the post man in a job!