Get your priorities right?
OK - I've just had a look at Virgin's service status page, and it appears that the issue affecting pretty much all of the british isles is graded as a priority P2.
The SLA for this fix is 8 hours. Which has already been breached, if you're talking about from the initial outage. I notice the tickets were only created today, late morning / early afternoon.
The question in my mind is... If a near-total nationwide loss of one of your primary services for untold thousands (millions, El Reg?) of customers is considered not important enough to be graded a P1, what is?
I would dearly love to see a copy of the Virgin Media Priority assessment spec, as to what makes a P1 incident.
Biting the hand that feeds IT
