* Posts by Ben de Mora

1 post • joined 18 Dec 2007

Virgin Media network collapses nationwide

Ben de Mora

Get your priorities right?

OK - I've just had a look at Virgin's service status page, and it appears that the issue affecting pretty much all of the british isles is graded as a priority P2.

The SLA for this fix is 8 hours. Which has already been breached, if you're talking about from the initial outage. I notice the tickets were only created today, late morning / early afternoon.

The question in my mind is... If a near-total nationwide loss of one of your primary services for untold thousands (millions, El Reg?) of customers is considered not important enough to be graded a P1, what is?

I would dearly love to see a copy of the Virgin Media Priority assessment spec, as to what makes a P1 incident.


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