Very annoying
I found myself rather vexed last week after trying to log into my account and being told "you should now have received your pin sentry reader" which, of course, I hadn't.
So I ring up Barclays to ask them why they have switched to this new style of login without actually bothering to ask me that I'd successfully received my pin sentry. (Surely a letter at the very least telling you the date of the switch over is not too much?) So the guy on the other end of the phone claims it was sent out a month ago and asks to check my address details. Seems that some how they have got the postcode of my old address. How this has happened lord only knows, as all my other mail, including my statements, have successfully arrived at my current address, with the correct postcode for some time. So, I ask how am I supposed to access my personal and business banking and the call centre guy says that he'll switch the system back to the old authentication system, but I won't be able to make any payments to new payees. Well, funny that, because that's EXACTLY what I was logging on to do!
What really p****es me off about these kind of roll outs from banks is they never actually ask you whether you want it first. Yes, I do want good security from my online banking, but I would rather have the convenience of being able to log in anywhere, without carying around some bulky card reader, which I do from at least three locations on a regular basis.
Ahh, I feel better now. RANT OVER.
Biting the hand that feeds IT
