* Posts by Grunth0s

1 post • joined 18 Dec 2007

Virgin Media network collapses nationwide

Thumb Down

More of the same...

I've been an NTL customer for about 6 years now... only a few minor teething problems early on.... and a good service for most of it...

Now, since VM are on the case... things are going steadily downhill... Not only did I lose my broadband last night for several hours (trust me... I was trying to get back online well after midnight!), but that was the second time in 3 days that I had lost service for an extended period.

As I work from home... this costs me an awful lot of money...

At least the other day, I managed to get through to one of the script readers in India... last night the broadband support number was out of service, and 150 just resulted in an engaged tone...

I finally got through to someone at about 1am who advised me to wait an hour, and if the connection hadn't re-established itself in that time... to unplug the modem for a couple of hours, and try again :(

Fortunately, it was back up and running this morning, so I didn't have to do the three hour drive to the office to get some work done.... but I am now on the lookout for a reliable provider, as this is now getting ridiculous.


Biting the hand that feeds IT © 1998–2021