Try a Fasthost Visit
No being able to get any response from either email or telephone from Fasthosts I tried a visit to their Gloucester Offices. There the reception guardian was most rude and contemptuous When asked if he knew what a Customer was his response was that it was not his job to know. His manner was vindictively pleased that we had problems. I have since written to the Joylon Ryall who has the farcical title of Director of Customer experience to tell him where he can experience my account.
This company cares absolutely nothing for its customers