Posts by Andy Whale

There's gold in green: profiting from climate change

A nugget of purest green

Worth more than other nuggets in the current climate

Mine's the one with the re-runs on GOLD

Ofcom tells BT to buck up on unbundling

De-regulation should be a positive

Would have to agree with you anon, the whole de-regulation seems to have played out like a rush into the unknown, a completely reactive decision with no thoughts on the consequences.

If they are going to de-regulate then it ought to be thought through fully, so (as it should be) all line providers have the same level of access, and abilities to provide service. Ideally this should not mean making one providers service levels worse, but instead giving all providers better access to line provision (yeah, I know, there would also be a rainbow and a pot of gold on every corner)

BT Service ?!?!

I would also like to add notice of a platform to voice the comments from some of those equally unsatisfied customers, those who feel they are spending their lives on hold, and all of their money on phone bills for lines they have not had installed

http://www.btservice.co.uk/

Doing Well For Our Customers!?!?!?

"Doing well for our customers is our prime motivation and these proposals actually look very similar to those we've already offered. The consultation is a long and complex document however and so we'll respond in full over time."

Are they kidding, I've been waiting 4 months now for a phone line, and all I keep being told by BT is that their communication channels are awful with open reach, so essentially what's happened is they've de-regulated BT but with no thoughts of the consequences.

I've spoken to approx. 15 - 20 different BT employees who tell me that no one really knows whats going on, and they apologies and then once again my problem is forgotten.

And whats more you can't use an alternative provider if you want to take advantage of such mainstream items as Sky (not sure how that is ok, within competition guidelines, if the exchanges are supposed to be unbundled).

I'm also informed I'm not a lone case, line installation issues often take this long, and I have two friends who all suffer/suffered with this same issue.

Isn't it about time ofcom looked at the quality being offered by BT, and gave them a severe boot up the a**e!

Especially when BT's own staff are saying, yes we know, our service is really bad!?!?

</RANT>