tiscali and virgin experience
I WAS a Tiscali customer until i moved home at the begging of 2007 and they made a complete bodge of the phone-line/broadband move due to inaccurate information on their 'moving home' web pages and the inability to get meaningful support from them.
It took months of hassle to cancel my account.
I switched to Virgin very quickly but am now working in China and find Virgin to be pretty unhelpful - especially as I cannot maintain my webspace from China because Virgin insist on a direct-connect to their webspace Server. Virgin seem to think the internet exists only in the UK and I am some sort of alien invader trying to access their systems simply because I am in another country. I have tried to explain to Virgin that the internet exists outside of the UK but they fail to understand!
I will probably cancel my virgin account when the contract expires.... PS working in China is fun and challenging - I love it here!
Andrew MacArthur
Biting the hand that feeds IT
