Many of the big brands use DR as a payment/download provider. Not only do they handle all fulfillment and customer service, they also provide valuable tracking and cart services. Many companies are happy to have a 3rd party handle this sort of thing, it's the way the world is going and allows companies to focus on their core product instead of all the BS of order fulfillment. So if Ted feels that only stupid companies outsource then I think he may need to get in touch with the real world and take a look around him. Ted, adding services like extended download to the checkout are of course just a way of making money, but isn't that what business is about? If people can't simply make a backup instead of paying then they probably need the extended download because they may not know much about how a PC works.