In balance...
I live "in the sticks" (Holmfirth) and my line only sync's at 5.8Mb/s down and 1.3Mb/s up. I can download at 640Kb/s at any time of day or night without exception. I'm not a gamer, and as such don't investigate the latency on my connection as a matter of course but sites do load snappily which wouldn't be the case if I were experiencing some of the hiseoudly high ping times other people are reporting (I can currently PING www.google.co.uk at an average of 130ms @ 20:40). I'm personally convinced that Be aren't traffic shaping.
I like their service and the fact that I have a control panel where I can adjust the SNR on my line and turn on/off fastpath endears them to me greatly. In my experience they are a reliable as Zen (my previous ISP) and the price is right, too. Customer service isn't as good as Zen, sure, but I never need them - reliability is rock-solid. In addition, their generous upstream bandwidth means that I can use high definition video conferencing with work. I recommend them to anyone, based on my own experiences.