Re: When things could be worse
Years ago, in the early days of Thinkpads, IBM had a wonderful network of local service centres. I used them a couple of times, and their fix times tended to be quicker than the 30 minutes it took to get back to the office.
One day, a sales guy called me: "I'm in Glasgow, got to do a presentation in a couple of hours, and the laptop power supply has died".
So I call IBM, who said "There's a service centre about 20 minutes from him. Give us his details and get him to drop in".
I call him back. He'd switched his phone off ;-(
20 minutes later, IBM rang: "We've spoken to your colleague" (ME: "wow, how did you manage that?"). "
"We can swap his power supply, but he has to bring the dead one in."
"He says he left it in the office" (that was in Byfleet, Surrey)
ME: "Thank you so much for such superb service. I will KILL the idiot next time I see him".
(the power supply was, needless to say, on his desk and fully functional).