Lovely old lady
I worked doing support for Windows 98, IE and OE for a couple of years, along with a few M$ games. Apart from one lad who decided the files in one of his program folders could be better organised if he moved them, one little old lady sums up the "communication" issue for me.
She couldn't send emails through Outlook Express, and part of the fix meant I had to get into IE. I was told by an increasingly irate elderly lady that she was unable to open OE and IE at the same time, and not to be so rude!
After 5 minutes I finally realised that she had no idea that windows could be re-sized, and didn't know OE was still open behind the IE window. At least this customer sheepishly apologised.