@Steve
Honestly Steve, your response from VM is better than the one I got from BT. Guess my email reached India. they sent me;
I am sorry to learn that you are unable to use BT Webwise properly. I can understand that you are very worried about the security.
However, I would like to mention that BT Webwise helps to increase protection against online fraud and make Internet browsing more relevant. BT Webwise automatically increases protection against online fraud by checking against a list of known fraudulent and untrustworthy websites. When you visit any website on the list they will receive a warning, so that they can choose whether or not to visit it. BT Webwise also personalises the online advertising seen on participating websites by linking it to customer's interests. For example, if you search for a weekend trip to Paris or visits pages related to Paris, BT Webwise would help provide relevant advertising for travel or hotel information. Customers would not see any more adverts than they normally do - they will just be more
relevant. We are trialling BT Webwise in February and March before launching for all customers in phases. BT Webwise is completely free - and does not require any downloads or software installation for it to work. All users are assigned a random user identifier (cookie) to preserve anonymity but to keep the ability to be served relevant ads. BT Webwise does not collect personal information, cannot use it to serve ads, and does not attempt to identify you in any way. BT Webwise uses technology that has been built from the ground up to avoid any information that might identify a customer personally. BT Webwise does not view any information on secure (HTTPS) pages, and ignores strings of numbers longer than three digits to ensure that we do not collect credit card numbers, phone numbers,
National Insurance, or other private information. If the issue persist, then I will advise you to switch off and switch it back on by trying the following link: http://www.webwise.bt.com/
For any further assistance please do not hesitate to contact us or use our BT Broadband Self Help web site: www.bt.com/broadband/help
Thank you for using BT Total Broadband Support.
Which would be fine, I suppose if I had any feeling that they may have read what i sent them;
Dear Sir/Madam,
I am writing to you today due to my grave concerns about BT's proposed 'service' 'webwise' which will be run in conjuction with a company named Phorm. I have numerous privacy concerns with this service, not least that the CEO of Phorm has proven links with malware. I do not trust this company with my data, and certainly do not believe BT should do so on my behalf.
As you are no doubt aware, this issue has been highlighted recently in many technical news forums, including The Register. If BT were to read the comments on the Phorm Related stories they would see that this 'service' is not something that is wanted. I have 'anti-phishing' software included in my browser, and 'webwise' is unlikely to add any further protection.
Whilst I am aware that I can download an opt-out cookie, it appears that my traffic (both outgoing and incoming) will continue to pass through Phorm's hardware. This is simply not acceptable. Whilst it is claimed that the information is anonymised, last years debacle with AOL releasing suppsoedly anonymised data shows that this is not always as simple as it seems. Furthermore as there appears to be no system for oversight, and given Phorm's links to malware, I fail to understand why BT expect it's customers to trust that data will be 100% anonymised.
I believe that the proposed system constitutes 'Interception' under the Regulation of Investigatory Powers Act (RIPA), I have not given permission for you as a service provider to 'intercept' my data, except as required to provide the services I am paying you for. Even if BT can claim implied permission, the owners of any websites I am visiting are unlikely to have given permission for a third party to essentially create a copy of their copyrighted material.
For the purposes of clarity, I do not give permission for BT to pass my browsing habits through this system, as a website admin, I do not give permission for packets sent from my server to a conencting client to pass through this system, and I will consider it an invasion of Privacy if either of these are to happen.
I am not interested in targeted advertising, and regularly use the functionality of my browser to block unwanted adverts. This 'service' is of absolutely no use to me, and I wish to know exactly how to fully opt-out. Not just via a cookie, but to opt out any system that may be connected to my network, and to ensure that no traffic from my network will ever pass through Phorm's hardware, whether leased to BT or not.
As a means to reaching that end, please note that the following is a Data Protection Act Notice, as provided by the UK Data Protection Act 1998.
I, Ben Tasker, hereby withdraw permission for BT to pass any of my details, including details of my web traffic to any third party whether inside or outside of the EU, except where it is required by law. I also specifically withdraw permission for BT to pass my details outside of the EU whether to a BT Group subsiduary or otherwise. BT may only use and hold my data as required to fulfil their contractual obligations with regards to the Provision of my BT Total Broadband, BT Fusion Mobile and BT Home Phone services.
If BT should discover that it needs to pass my details outside the EU or to a third party in order to fulfil their contractual requirements, they must obtain my most express permission in writing first.
Thank you for your time, and I must express that I am dissappointed that an ISP such as BT have made decisions that have led their customers to this juncture. I will be considering changing ISP, however if BT can guarantee that my data will not pass through Phorms system (and they must do so in writing) then I will consider remaining with BT. Especially as this is the first issue that has arisen since BT provisioned my line.
Yours sincerely
Ben Tasker
Anyone else get the impression they read Webwise and said Right!! Template 1, send, close ticket. Done, who's for coffee?
P.H. Cos at least she would read it, might not understand it.......