Telefonica is great
The customer service types I have just finished dealing with at some purportedly Spanish call centre for Movistar(Telefonica) are jolly people, they laugh when you tell them they have done nothing in spite of your having been calling them to come out and replace or repair your totally non functional modem repeatedly and hang up. Then, during the middle of the next day I receive a call we have checked everything on the line and your service is now working perfectly.
My reply 'I'm sure it is, it's the modem that's not funtioning and I need a technico to come and look at it.'
'Okay ' they say and hang up before I can say when someone will be home for the modem guy. Not ten minutes later a Customer service wonk calls me to ask how I rate the service of the exchange technicos who have just repaired my line, 'Very good, good, okay etc'
He hung up after I tested my knowledge of bad Spanish words.
Finally after nearly three weeks of no modem a Chap from Ecuador turns up with a new modem, when I asked him if he has brought it all the way from Ecuador he stared at me as if I was crazy, actually I was quite close to frothing at the mouth, anyway he fixed the old one with a quick blow fuse on the PCB, (something I didn't know about in a Telfonica modem) and with a blessing in the form of a €10 note he left with a smile and no new modem, thats in the cupboard for next time.
I have tried to find a system of getting a complaint past the Bastard that laughs and hangs up, so far short of finding out where he is and mowing him down with my LandRover there is no redress for lack of service.