Read things myself? Never!
Recently had a job come in from someone who believed themselves to be very important. We'd just given them a brand new work mobile and they were complaining that the charger wouldn't fit into their plug socket.
We're in the UK so we just assumed that the phone had come with a Euro-spec charger. It happens every now and then, no biggy. So we asked her to come in and we'd swap it out.
In she comes, stomping over to the team and starts off on her - no doubt well practiced - tirade about how we're useless for giving her the wrong charger, how if the phone runs out of charge her service will have to stop running, the full-on overblown histrionics loud enough that everyone nearby can hear her.
We take a look at the charger. It's a proper UK-spec three-pin plug, and as is the case nowadays, to save space the top pin slides down towards the other two pins for carrying. There's even a printed message on the charger to extend the top pin until it clicks into place before inserting it into the socket.
We show her the pin moving, the notice on the charger about the pin moving and demonstrate it being plugged into a socket and charging a phone. Somehow it was still our fault because we didn't explicitly tell her that she needed to read the instructions or that the pin might move, and that she was going to complain to our director because we'd wasted her time in having to come in.
I believe that our director laughed in her face when she complained.