* Posts by mojojam

1 post • joined 6 Oct 2007

Geeks and Nerds caught on film lacking geeky nerdiness


It's an industry trend...

I totally agree what Sampler had to say: Instead of paying good money to get knowledgeable and trained staff they pay peanuts to hire monkeys.

A couple of years ago I worked on one of the help desks at a international business machine company. The people there knew their stuff. Then upper management then decided to save money by going with a cheaper contractor. Now they're all dumb as rocks, except for the very few that stayed on from before. I've also spoken with some of the help desk customers, they all indicated the quality of support has drastically declined and they despise calling he help desk anymore.


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