I posted this on their website hours ago, but doubt they will publish it.
I have been in IT for over 10 years. I currently work on Help Desk for a large company doing government work.
That show had to be so biased or call me chicken. The fact that you took a memory stick that was faulty and put it into a working PC. What the heck were they thinking? Are they trying to blow the motherboard? And they where considered the experts? Wow, boggles my mind.
I used to help friends and such with the PC problem, but now I don't. I used to get the "come over for supper" deal all the time and finally said sure, but I am not touching your PC. Now, when I do fix their PC it's hardware only and even then charge $50 and I don't look at it for more then 1 hour. I do not touch software problems, period. I will if they pay me. I will re-install their valid version of windows and after that I tell I will not fix their software problem. I will re-install again.
I think your story has made it seem that those who fix computers need to have certifications and degrees and such. You know what. I started using PCs when I was 14. I was self taught. I went to college only to get a piece of paper to say I know my stuff. Most of my college mates knew nothing about computers but passed their courses. Go figure.
Lets hope one day you actually do a valid show on IT support