Re: Several times...
Having spent some 17 years on a variety of help desks I did develop some questions specifically for this sort of issue, for printers it usually went like this:
"Ok, so you have turned the printer off and on and it still isn't printing?"
"That's right, can you send someone please?"
"Can do, can I just get you to tell me which lights are showing on the printer?"
"Which lights?"
"Yes, as long as it is turned on there will be a power light and a couple of other indicators - that will tell the tech what needs to be fixed, so they can bring any parts with them"
Pause, followed by the click of a switch being powered on, then the "Whiirrrr..." of a printer powering up.
"Oh, I think I might have fixed the issue after all"
"Really, that is excellent, I'll close the ticket. Have a nice day!"