"Writing on the wall"
What did they honestly expect? When the three companies in question were the first (along with Apple to an extent I'm sure) to even generate a customer support bot model - already the ire of everyone needing help, that was ultimately a precursor to AI right? Wasn't that the famed "writing on the wall"?
Just because you're caught flat-footed with the inability to see that AI was going to be more than just a fad for several more years, doesn't mean you get to cry foul that you didn't get a chance at a cookie later after most of everything has been established.
AI has ultimately been around for a few years now in one way or another, with Bixby, Google Assistant, Siri, and the like on our smartphones, as we "Star Trek" our way into the future by talking to them and issuing commands with them.
Lest we not forget, that by virtue of allowing those three mega companies to act as point to do your shopping, shipping, bidding, uploading, storage, and more, you've already lost the game because you took too long to realize the future.
Or you just took the lazy convenient way out by using their services. Peace.