Sounds like a bit of hubris here. Not taking care of customers always ends up badly.
VMware are not the only place people can go to for those services. That push to make the huge profit may work for the first year but if the pain is too much then it's worth the effort to find a cheaper solution so I would expect to see those profits dip. Of course the CEO will get that big bonus anyway, regardless of the damage done to their reputation.
Biting the hand that feeds IT
