Re: Bear with me here
I don't know any engineer here at SAP who was a fan of the M&As. And founders like Hasso Platner, still sitting on the board, weren't big fans of them either. SAP's big strength has always been its integration over various components. That was broken by the M&As.
And about ServiceNow: We are a customer of that system too. It's pretty, but slow and completely unusable. Our old internal system was much better.