Vodafone customers: "you can't make your customer service even worse!!! you just can't!!!"
VodafoneThree: "hold my beer!!"
10 publicly visible posts • joined 25 Jan 2024
Three is plagued with low network capacity. The most emblematic place is Stansted Airport, notorious for full bars 4G signal, but transmission speed zero.
This is result of building network on cheap, with large cells, to fulfill coverage obligations without bothering to provide actual access.
Next example of Three approach to customers is retention of old tariffs. All networks announced that tariffs with EU roaming will not be offered after Brexit, but customers already using it will be still able to enjoy free EU roaming as long they keep their tariffs.
As a result:
I'm still using my EE tariff with free EU roaming.
Member of my family month later received call from Three saying "your tariff has been discontinued, you need to choose another one" - without EU roaming of course.
To add insult to the injury, I still remember how Three (and other EU mobile networks owned by Hutchinson) were bragging about EU roaming months ahead of legal RLAH requirement. As a result, number of Three sims in my family equals zero. And there was a time when we had not less than four.