Posts by YetAnotherACUser 6 publicly visible posts • joined 29 Nov 2023
"the school sent an email ...
... contacting our management information ... and ensuring that the SMS message was removed and recalled."
...so, was it an e-mail or an SMS? And how do you "recall" an SMS (or a sent e-mail) ? Do they know what is the difference between the two ?
This is obviously "damage control in panic mode", but is also indicative of the knowledge (or lack of) about the systems they are supposed to use.
"The request was then extended to applying LDAP to the customer ticketing system"
if the Ticketing System was home-made, he should've asked the developer(s) on the best way to do it, if it was commercial (as it seems the case, since there was a documentation) he should've asked the company that made that thing and was also providing support (I assume somebody that run a "nation-sized" system does also pay for support for his wares).
So life lesson: ASK THE F*ING QUESTION before "assuming".
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