* Posts by NeilBarton

1 publicly visible post • joined 23 Jun 2023

Virgin Media email customers enter third day of inbox infuriation

NeilBarton

Day Four

And here we are on Day Four.

No Virgin email for us since Tuesday 19th.

If you try to log in, it tells you your account is locked and you must do a password reset.

You do that, and your account is still locked.

Multiple posts from Virgin that "they are working on it and will be fixed in a few hours". At least five times that's turned out not to be true.

Some people reporting on forums that their mail service has come back, but years of past emails have gone totally missing.

Reports in the national press since Tuesday that's not working, but even that embarrassment isn't getting the issue escalated and fixed at Virgin.

No trustworthy communication from Virgin Media what so ever.

A page on the Virgin Media forum about the problem with hundreds of complaints on it now fails to load at all

https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/m-p/5345012

Call Virgin Media help and you get no option to speak to a person - they just send you a link to basic broadband trouble-shooting tips which are quite irrelevant in this situation.

Outages happen. Other mail providers have had them too.

But I don't recall one that has gone on so long.

Nor one in which the service provider has been so resolutely uncommunicative and unhelpful.

Nor one where the