New brooms sweep clean ?
Being an employee (but not a UK one) I can say that it's probably a good thing that is happening. If you have a look at how many members of the board have resigned or been replaced, across all of the various Vodafone countries, this has probably been brewing for a while. Hopefully the "new" board members will actually think of asking the staff where there can be savings instead of just cutting positions.
Customer service is always a key part of the business, and this definitely needs to improve, even internally trying to get anything done is a challenge. The quality of the products is questionable, but that is mostly because so much of it is outsourced to suppliers who don't get paid enough to verify it properly and then it ends up getting implemented and only working some of the time. Activities are starting to be brought in house again, but maybe not in the right places.
Saying that, the fact that they recognise this and are adjusting is the start of something good. Things do need to be simplified, there needs to be a bit of a consolidation of products and stop reinventing the wheel. Also, how's about reducing the office space, there are offices everywhere that are hardly used, how's about limiting it to a few and making the working from home policy as standard. That at least is environmentally friendlier, and saves on a hell of a lot of electricity and can probably halve the amount of positions that need to be gotten rid of.
Biting the hand that feeds IT
