Re: Computer Says NO
I remember Sargon.
And yes, when dealing with those "techs", lying my way through the nonsense was the only option. Makes me miss my time with both Demon and Speakeasy, where I could call up, rattle of the list of things I've already tried (along with what was working and what wasn't) and they had the competence to proceed from there and skip all the nonsense/already performed steps. Made the infrequent calls much quicker and more productive. I can't stand "support" being someone who could be replaced by ELIZA or doing the equivalent of playing darts while drunk, dizzy and blindfolded. I even didn't mind talking to the guy in India for support on a SCSI controller, despite the dodgy phone connection making his accent a little hard to parse, at least the dude knew what he was talking about.
At least now that I'm with Comcast, the worst I've had to deal with was the install tech who had outdated info on the router's defaults. At least he gave me what I needed to know what to look up.[1]. And the one time I had to call Verizon support, the lady I talked to ran through a few quick things before escalating within a few minutes, and very short hold times for both the call and escalation. So now, I count myself as reasonably fortunate. I think, however, that xkcd has it right and there needs to be some sort of shibboleth to get you to a real tech immediately. Maybe it's actually an appropriate time to just say "by the way, I run Arch".
[1] How to unlock "advanced" settings and getting total control over it, or even just putting it in bridge mode and largely using my own equipment.
[2] It turned out to be an account issue she didn't have access to diagnose or fix anyway.