Re: They need to do something..
I agree. The support is appalling. Getting anything done takes an epoch!
Fortunately, i'm only using them for co-lo so rarely have to contact them but when I do it's torture.
Unfortunately, I have to go through them to get anything done at the data centre. If I could deal with Lumen direct i'd be much happier.
Going with anyone else probably wouldn't help as they'll be taken over by one of the big boys one day and the whole problem repeats itself.
Maybe we should just create our own infrastructure company........
Biting the hand that feeds IT
