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Chinese smart TV boxes infected with malware in PEACHPIT ad fraud campaign

Anonymous Coward
Anonymous Coward

In the good old days, of course the retailer was liable for dodgy products (in the UK at least), and the consumer or trading standards could hold them to account. But with online retailers and marketplaces that no longer works. The bigger and very well known ones try and keep their own retail sales clean - with only varying degrees of success - but when it comes to "marketplace" sales, then they insist they are not the retailer, merely an intermediary, perhaps a fulfilment house, but no, not a retailer. So they take the money but wash their hands of all accountability. And if the consumer wants to take it up, they'll need to take it up with whatever cowboy outfit in the back of beyond. If you're dealing with a marketplace that has little or no UK presence, then there's little the authorities can do.

That's true for anything bought online, whether we're talking cheapo incendiary e-bikes, malware loaded IoT devices, unsafe phone chargers, counterfeit goods, or stuff that's simply non-compliant for example through inadequate product labelling. There's a consultation on changing the rule to give regulators more power to address things like this, and you can have your say before 24 October and pass it on to others - do read the consultation before responding, some is dull but that's the nature of policy consultations:

https://www.gov.uk/government/consultations/smarter-regulation-uk-product-safety-review

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